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Mail Issues & Solutions

OBSTACLES TO SPEEDY DELIVERY

Bad address:
Mail is misaddressed/misdirected (30% of freight received is estimated to have incomplete address). We also receive NCAR’s mail, Gaithersburg’s mail, mail for new or temporary employees that are unknown to Mail staff, other unknown recipients, etc. ALL have to be traced by the Shipping & Receiving or Mail staff.

Express packages delivered to site late:
When Express packages arrive after 3:15 p.m. it is too late to call recipients or deliver.

Sender error:
Sender thinks their package was shipped earlier than it really was and tells recipient to expect it next day. It doesn’t arrive until the following day.

Recipient error:
Recipients do not notify Shipping & Receiving that an Express package is expected and needs priority notification/delivery.

Weather:
Weather delays result in late or no delivery by the commercial express carrier.

Lost by carrier:
Express company loses/misplaces package.

Package received by someone other than addressee:
Express package is delivered to recipient, but signed for by a designee. Recipient isn’t notified right away.

Carrier log error:
Express carrier logs are sometimes not received or incomplete.

Slow resolution of problem:
Problems with carriers take time for tracking and or resolution.

SOLUTIONS

Special requests:
Shipping and Receiving will take special requests for deliveries. Call them at ext. 3405.

Advance logs:
Shipping and Receiving will try to get Express Mail logs in advance of deliveries. With a tracking number they can research to find a package in the carriers’ systems.

Client education:
Posting procedures on the web, email notifications, group presentations.
Inform shippers how to properly address packages; all mail should be addressed to:
   U.S. Department of Commerce
   NOAA, NIST, NTIA and other agency acronym (NOAA/MASC)
   Recipient’s Name and Mail Code
   325 Broadway
   Boulder, Colorado 80305

We track lost packages:
Contact Shipping & Receiving for tracking assistance - they need to know how package was shipped, when and by whom, and tracking number.

Priority delivery:
Notify Shipping & Receiving for priority delivery of expected packages. Call us at 303-497-3405. Please do not call the Mail Room.

Pick up your package:
Employees may retrieve priority delivery packages from Warehouse or Mail Room. Please call in advance.